Healthcare
Patient Booking AI for Odycy
67%
reduction in support inquiries
THE CHALLENGE
UK private healthcare comparison and booking platform connecting patients with providers. Patients struggled to find the right services, understand pricing, and navigate booking. Support team overwhelmed with repetitive questions.
WHAT WE BUILT
- Healthcare-aware AI assistant with medical terminology understanding
- Provider matching by location, price, availability, and CQC rating
- Plain-language procedure explanations
- Booking flow with referral handling (paper, PDF, or electronic)
THE OUTCOME
67% fewer support inquiries
Higher search to booking conversion
24/7 patient assistance
No support team expansion needed
TECH USED
GPT-4RAGHealthcare Knowledge BaseBooking API Integration
Want results like these?
Book a call and we'll show you what's possible for your business.