E-commerce / DTC
AI Support Automation for CPG Portfolio
$100K
annual savings
THE CHALLENGE
Multi-brand CPG company in beauty, health, and wellness needed to automate customer support across their portfolio. Their previous SaaS solution was expensive and couldn't maintain brand voice across different products.
WHAT WE BUILT
- AI agent handling order status, shipping, returns, payments, product FAQs, gift-related questions
- Live order data integration with e-commerce platform
- Brand-tone templates for each brand in portfolio
- Escalation to human team for edge cases
THE OUTCOME
$100K/year cost savings vs previous provider
Bulk of repetitive tickets automated
Support team focuses on complex cases only
Faster response times during peak months
TECH USED
GPT-4Custom RAGE-commerce API Integrations
Want results like these?
Book a call and we'll show you what's possible for your business.